Site Information

FAQ's

ORDERING

  •  How do I place an order?

You can place an order directly on our website, by placing the items you wish to purchase in your shopping cart. Once you have finished selecting you order, proceed to check out and follow the step by step instructions.

Alternatively, if you wish you can call us or email us to place your order and we can take payment over the phone.

  • How much will it cost to deliver my order and how long will it take to reach me?

UK - £8                                                                                                 1-2 working days

IRELAND - €17.25                                                                                 1-3 working days

EUROPE - €23                                                                                     1-3 working days

USA/ CANADA - $31.60                                                                         1-5 working days

AFRICA & OTHER COUNTRIES - Contact us for competitive rates           1-5 working days

All orders made Monday - Friday before 14:30 GMT will be dispatched the same day, after 14:30 GMT orders will be dispatched the next working day. Orders made on Saturday & Sunday will be dispatched on Monday.

  • Can I track my order?

Yes, you are able to see the status of your orders when you log in to your account.

  • What is the minimum quantity I can buy in wholesale and retail?

If you are retailer you can purchase at any quantity you like. If you are purchasing 20 items or more from a mixture of anything from our site, you will be entitled to a wholesale discount. Please email us on info@voguefabrics.co.uk requesting wholesale status.

  • How can I login to my wholesale account?

All you need to do is sign into your account by entering your email address and password. once you have logged in successfully all the prices in the store will automatically change to wholesale prices, so you can begin purchasing straight away.

 

PRODUCT INFORMATION

  • What are the measurements of your fabrics?           
 

LENGTH

WIDTH

BROCADE

10 YARDS

50 INCHES

DAMASK

2.5 YARDS

60 INCHES

SOFT DAMASK

6 YARDS

27 INCHES

GEORGES

8 YARDS

35 INCHES

HEAD TIES

2 YARDS

35 INCHES

ALL LACES

5 YARDS

48-52 INCHES

ALL WAX PRINTS

6 YARDS

48 INCHES

 

  • Are your wax print products real VLISCO?

Yes, all Vlisco products sold on our site are 100% authentic with the original stamp and sticker. We are also official partners with Vlisco.

 

RETURNS - EXCHANGES - REFUNDS

We do not accept any refunds or exchanges unless there was a specific error on Vogue Fabrics behalf, in which case a full refund will be due to the customer as long as the goods purchased are received in perfect condition within 14 days of the purchase date. You are able to cancel any orders made as long as they have not been processed or dispatched.

 

PAYMENT METHODS

  • Which payment methods do you accept?

We accept any of the following payment methods:

CREDIT CARD ON-LINE

PAYPAL ON-LINE

CREDIT CARD OVER THE PHONE

BANK TRANSFER

WESTERN UNION 

For more information regarding our bank accounts please see: http://voguefabrics.co.uk/pages/Wholesale-%7B47%7D-Payment.html

  • Is my Card information secure?

Yes, VOGUE FABRICS is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. (Click the logo at the bottom of our homepage to check validation)

 

GENERAL

  • Can you cater for Uniforms if I have a special occasion?

Yes, please let us know which material you would like and we will do our best to get the quantity you need. Don't forget if ordering more than 20 pieces you will receive your wholesale discount!

  • Do you send out any samples or catalogues?

Our website is our catalogue! If you are looking for something in specific which is not on our site please contact us or feel free to visit our store where we have a wider range of fabric. I am afraid we do not send out any swatches/samples.

  • Any other questions?

Please do not hesitate to contact us by telephone or email if you are still unsure about anything. Phone: +44 (207) 377 8513, Email: info@voguefabrics.co.uk